Privacy Policy

Your privacy matters to us. This policy explains how jendavonystor collects, uses, and protects your personal information in accordance with Australian privacy laws.

Information We Collect

At jendavonystor, we collect information to provide you with comprehensive financial analysis services and educational resources. The data we gather helps us tailor our industry insights and research to your specific needs while maintaining the highest standards of data protection under Australian Privacy Principles.

Personal Information

Name, email address, phone number, postal address, and professional details you provide when registering for our services, subscribing to newsletters, or contacting our team for financial analysis consultations.

Usage Data

Information about how you interact with our website and services, including pages visited, time spent on site, analysis reports downloaded, and educational resources accessed.

Technical Information

IP address, browser type, device information, operating system details, and cookies that help us improve your experience and ensure secure access to our financial analysis tools.

Financial Preferences

Industry sectors of interest, investment preferences, risk tolerance indicators, and specific financial analysis requirements to provide relevant market insights and research recommendations.

How We Use Your Information

Your information enables us to deliver high-quality financial analysis and educational content. We process your data lawfully and transparently, ensuring every use serves a legitimate business purpose and provides value to you as our client.

Service Delivery

We use your personal information to provide customized financial analysis, industry reports, market research, and educational resources. This includes creating personalized dashboards, sending relevant market updates, and ensuring you receive analysis that matches your specified interests and requirements.

Communication and Support

Your contact details allow us to respond to inquiries, provide customer support, send important service updates, and share relevant educational content about financial analysis and market trends. We also use this information to conduct client satisfaction surveys and gather feedback.

Service Improvement

Usage data helps us understand how clients interact with our platform, which analysis tools are most valuable, and where we can enhance our educational resources. This information guides our product development and ensures our services meet evolving client needs.

Data Sharing and Disclosure

We maintain strict controls over your personal information and only share data when necessary to provide our services or when required by law. Our approach to data sharing prioritizes your privacy while enabling us to deliver comprehensive financial analysis services.

Service Providers: We work with trusted third-party providers for essential services like email delivery, data analytics, payment processing, and technical support. These providers are bound by strict confidentiality agreements and can only use your data for specified purposes.
Legal Requirements: We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with Australian Securities and Investments Commission (ASIC) requirements and other financial regulations.
Business Operations: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Consent-Based Sharing: We may share anonymized, aggregated data for industry research or benchmarking purposes, but never in a way that could identify individual clients without explicit consent.

Your Rights and Control

Under Australian Privacy Principles, you have significant rights regarding your personal information. We're committed to making these rights accessible and easy to exercise, ensuring you maintain control over your data throughout your relationship with jendavonystor.

How to Exercise Your Rights

Contact Our Privacy Team: Send your request to help@jendavonystor.com with "Privacy Request" in the subject line, or call +61418934824 during business hours. Include your full name and account details to help us verify your identity.

Identity Verification: For security purposes, we'll ask you to verify your identity using information associated with your account. This typically involves confirming your registered email address and answering basic account questions.

Request Processing: We'll acknowledge your request within 2 business days and complete most requests within 30 days. Complex requests may take longer, but we'll keep you informed throughout the process.

Specific Rights Available

Access: Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.
Correction: Ask us to correct any inaccurate or outdated information in our records.
Deletion: Request deletion of your personal information, subject to legal and operational requirements.
Restriction: Limit how we process your information while maintaining your account and service access.
Portability: Receive your data in a structured, machine-readable format for transfer to another service provider.
Objection: Object to specific uses of your information, particularly for marketing purposes.

Data Security and Protection

Protecting your information is fundamental to everything we do at jendavonystor. We employ multiple layers of security measures, following industry best practices and Australian standards for data protection. Our security framework is regularly reviewed and updated to address emerging threats.

Technical Security Measures

All data transmission occurs through encrypted channels using TLS 1.3 protocol. Our servers are hosted in secure Australian data centers with 24/7 monitoring, biometric access controls, and redundant backup systems. We use advanced firewalls, intrusion detection systems, and regular security audits to protect against unauthorized access.

Operational Security Practices

Access to your personal information is strictly limited to authorized personnel who need it to provide services. All staff undergo regular security training and are bound by confidentiality agreements. We maintain detailed access logs and conduct regular reviews to ensure data is handled appropriately.

Incident Response

In the unlikely event of a security incident affecting your personal information, we have established procedures to contain the incident, assess the impact, and notify affected individuals and relevant authorities as required by Australian law. We'll provide clear information about what happened and steps we're taking to prevent similar incidents.

Data Retention and International Transfers

We retain your personal information only as long as necessary to provide our services and meet legal obligations. Our retention policies are designed to balance your privacy rights with legitimate business needs and regulatory requirements in the financial services industry.

Retention Periods

Active Account Data: Maintained while your account is active and for 7 years after account closure to comply with Australian financial record-keeping requirements.
Communication Records: Client correspondence and support interactions are kept for 5 years to ensure continuity of service and resolve any disputes.
Usage Analytics: Aggregated usage data is retained for 3 years to improve our services, while individual usage logs are deleted after 18 months.
Marketing Data: Information used for newsletters and marketing communications is retained until you unsubscribe or request deletion.

International Data Transfers

Your data is primarily stored and processed within Australia. When we work with international service providers for essential functions like email delivery or technical support, we ensure they provide adequate protection through binding agreements, certification schemes, or approved transfer mechanisms under Australian privacy law.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, provide personalized content, and analyze how our site is used. You have control over these technologies and can adjust your preferences at any time through your browser settings.

Types of Cookies We Use

Essential Cookies: Necessary for website functionality, security, and your account access. These cannot be disabled without affecting site operation.
Performance Cookies: Help us understand how visitors interact with our site by collecting anonymous information about pages visited and features used.
Functional Cookies: Remember your preferences and settings to provide a personalized experience when you return to our site.
Analytics Cookies: Provide insights into website performance and user behavior to help us improve our services and content.

Children's Privacy

jendavonystor's services are designed for adults and businesses seeking professional financial analysis. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from someone under 18, we will take immediate steps to delete that information and close any associated accounts.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We will work quickly to verify the situation and remove any collected information in accordance with Australian privacy laws and our commitment to protecting children's privacy online.

Policy Updates and Changes

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes that affect how we handle your personal information, we'll notify you through email and by posting the updated policy on our website with a new effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates indicates your acceptance of the changes. If you disagree with any updates, you can contact us to discuss your options or request account closure.

Privacy Questions and Contact Information

Email: help@jendavonystor.com

Phone: +61418934824

Mail: Privacy Officer, jendavonystor
114 Baylis St, Wagga Wagga NSW 2650, Australia

Our privacy team is available Monday through Friday, 9:00 AM to 5:00 PM AEDT. We respond to all privacy inquiries within 2 business days and work diligently to resolve concerns quickly and thoroughly.